Tcasso Sounds

Refund and Returns Policy

Last updated: June 2026

Please read this policy carefully before purchasing. Because all products sold by TCA$$O Sounds are digital downloads, we have a specific refund policy that reflects the nature of digital goods.

Digital products — no returns

All products on tcassosounds.com are digital files (WAV audio). Once a digital product has been purchased and the download link has been delivered, we are unable to accept returns or offer refunds as the product cannot be “returned” in the traditional sense.

This is standard practice for digital music products and is consistent with UK consumer law, which provides an exemption for digital content once download has begun with your consent.

When we will issue a refund

We will always issue a full refund in the following situations:

You were charged but never received a download link
The file you downloaded is corrupt, damaged, or will not open
You were charged twice for the same product
The product you received is materially different from what was described

If any of the above apply, contact us within 14 days of purchase and we will resolve it immediately — either with a working file or a full refund.

How to request a refund

Email us at Tcassowork@gmail.com with:

Your order number
The product name
A brief description of the issue

We aim to respond within 48 hours. Valid refund requests are processed within 5–10 business days back to your original payment method.

Licensing disputes

All products are sold as royalty-free. If you have a question about what you are and are not permitted to do with a purchased file, contact us before purchasing and we will clarify. Refunds will not be issued on the basis of a licensing misunderstanding after purchase.

Contact

For any refund requests or questions about this policy contact us at: Tcassowork@gmail.com